Frequently Asked Questions
Everything you need to know about your musical journey with Terry Carter Music Store.
How long does shipping take for instruments?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-7 business days, while international shipping can take 10-21 business days depending on your location and customs.
Do you inspect and tune the instruments before shipping?
Yes, every instrument undergoes a rigorous multi-point inspection and professional setup by our in-house technicians to ensure it arrives ready to play right out of the box.
What is your return policy for musical gear?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it in its original condition for a full refund or exchange, excluding shipping costs.
Do you offer international shipping?
Absolutely! We ship our ukuleles, guitars, and accessories worldwide. Please note that international customers are responsible for any local customs duties or taxes incurred upon arrival.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free financing options through Affirm or Klarna.
How can I track my order?
Once your order ships, you will receive an automated email containing your tracking number and a link to follow your package's progress in real-time.